Rose even had popcorn and snacks sent to our room for a movie night for our family. Rose & Pricilla were incredibly kind to get to know our family and ask about any needs we may have had. Olga, Emma and Oana welcomed us each day and went out of their way to make sure we felt at home. We cannot say enough nice things about the Club Lounge staff. They left a balloon and special dessert for him in the room. Our son turned 8 the day before we arrived. From the time we checked in, Devan worked to provide us with an amazing room & make us feel welcome. Toronto | 0.32km from CN Tower The staff at the Ritz-Carlton Toronto made this vacation so memorable for our family. Mildew maybe? Couldn’t pinpoint the smell. Only gave you new water bottles on first day. The cot was so uncomfortable with a huge dip in the middle. Sometimes you get back from excursions you want to kick off your shoes and relax on couch with your other half not get in the bed all sweaty and dirty…we got a room with a single chair. Starbucks in building Comfy bed Housekeeping comes daily Quiet Cons Not all rooms have couch/sofa bed Bathroom door doesn’t have a lock, it’s a sliding door No blackout shades so room gets bright as som comes up $50 to valet and 35 to park at a lot around the corner Our bathroom didn’t feel clean, had a smell Hotel seems more for business not for couples or family Pool area is in lower level, doesn’t look like pictures, no window Dirty dishes from room service from another room was in the hall for 3 days and no one picked it up I had requested a higher floor room, asked for a room with a sofa bed…and extra towels. Close to restaurants, CN Tower, Ripley’s Aquarium. Not great, not terrible, could be better. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on a limited basis. Flat-screen televisions with premium TV channels are provided, while complimentary wireless internet access keeps you connected. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 3 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Quench your thirst with your favorite drink at the bar/lounge.Featured amenities include dry cleaning/laundry services, laundry facilities, and an elevator. Additional features at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.Enjoy a meal at the restaurant or snacks in the hotel's 2 coffee shops/cafes. This 4-star hotel is 0.2 mi (0.4 km) from Ripley's Aquarium of Canada and 0.6 mi (0.9 km) from Scotiabank Arena.Don't miss out on recreational opportunities including a health club and an outdoor pool. While not a significant issue, the assumption that I was a male was a bit demeaning this day in age, especially when I, a female, am the one that holds the Gold status, not my husband.Īll of these issues were rectified quickly by the team at the BSH, but it was frustrating nonetheless, given that they were on the Gold floor and we're Gold level members.Toronto | 0.26km from CN Tower With a stay at Grand Royal Condos - CN Tower, you'll be centrally located in Toronto, within a 5-minute walk of CN Tower and Rogers Centre. He ended up spending 30+ minutes going around the hotel trying to figure this out, and still came back empty handed!įinally, in correspondence with the BSH, I was referred to as Mr. When he arrived at the Gold floor, they still couldn't help him. My husband went down and they they told him that he had to go over to the Gold floor. When we inquired, they told us to go to the front desk. They had several issues including a broken shower head in our parents room and a broken thermostat in my sister's room.Īdditionally, our welcome drinks were not included in our check-in packages, nor was our welcome gift for being a Gold Accor member. This year, we upgraded our elderly parents and sister/brother-in-law to the Gold floor. Our family comes every December to the BSH.
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